Frequently Asked Questions
Everything you need to know about your Spin Master shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Returns are free for all domestic orders.
How do I find the right size?
Please refer to our comprehensive Size Guide found on each product page. Our garments are designed with a modern fit, so we recommend sizing up if you prefer a looser style.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Spin Master is committed to ethical fashion. We use organic cotton and recycled polyester in over 70% of our current collection to reduce our environmental impact.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your delivery progress.